Privacy Policy

Tulare Epoxy Flooring & Concrete Polishing ("we," "us," or "our") operates the website at www.tulareepoxyflooringandconcretepolishing.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically when you visit our site.

Information You Provide

• Name and contact information (phone number, email address) submitted through our contact or estimate request forms.
• Project details, property address, and any other information you choose to include in a form submission or email to us.
• Communications you send us by email or phone.

Information Collected Automatically

• Browser type, device type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• IP address and general geographic location (city or region level).
• Cookies and similar tracking technologies (see Section 5 below).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate requests, questions, and inquiries.
• To schedule appointments and coordinate project consultations.
• To send project-related communications and follow-ups.
• To improve our website, content, and services based on how visitors use the site.
• To comply with legal obligations where applicable.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We share your information only in limited circumstances:

• Service providers: We use third-party tools to help operate our website and manage inquiries (such as form processing and analytics providers). These providers access your information only as needed to perform their services and are prohibited from using it for other purposes.
• Legal requirements: We may disclose your information if required by law, court order, or to protect the rights and safety of our business or others.
• Business transfers: If our business is sold or merged, your information may be transferred as part of that transaction. You will be notified of any such change.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy - typically for the duration of our business relationship and for a reasonable period afterward for record-keeping purposes. Website analytics data is retained according to the retention settings of our analytics provider. You may request deletion of your information at any time by contacting us at the email below.

5. Cookies and Tracking

Our website uses cookies and similar technologies to understand how visitors interact with our site. Cookies are small text files stored on your device.

• Essential cookies: Necessary for the website to function correctly.
• Analytics cookies: Help us understand how visitors use the site so we can improve it. Analytics data is aggregated and not tied to individual identities.

Most browsers allow you to control cookies through your browser settings. Disabling cookies may affect certain site features.

6. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of certain uses of your information.
• The right to know what categories of personal information we collect and how we use them (California residents - CCPA).

To exercise any of these rights, contact us using the information in Section 8. We will respond within a reasonable timeframe.

7. Security

We take reasonable steps to protect the information you share with us, including using secure form submission tools and limiting access to your data within our organization. No method of transmission over the internet or electronic storage is completely secure, however, and we cannot guarantee absolute security.

8. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.